At JACKSON APPAREL LTD, customer satisfaction is our priority. We want you to enjoy your jewellery purchase and have a positive shopping experience.
If you are not completely satisfied with your order, please review our Returns & Refund Policy below.
1. Return Eligibility
We accept eligible return requests within 30 days of receiving your order.
To qualify for a return, items must meet the following requirements:
The item must be unused and unworn.
The item must be returned in its original condition.
Original packaging, tags, and accessories (where applicable) must be included.
The item must not show signs of wear, damage, or alteration.
Proof of purchase or order details must be provided.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.
Non-returnable items may include:
Earrings that have been worn
Items without original packaging
Personalised or customised jewellery
Clearance or final sale items (where clearly stated)
If you are unsure whether your item qualifies for return, please contact us before sending it back.
3. How to Request a Return
Before returning any item, please contact our customer support team for approval and return instructions.
Please provide:
Full name
Order number
Email address used for purchase
Reason for return
Photos of the item (if applicable)
Please do not send returns without prior approval, as this may delay processing.
4. Return Shipping
Unless the item received is damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service when returning items, as JACKSON APPAREL LTD cannot be responsible for items lost during return transit.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
Order number
Description of the issue
Clear photos of the product and packaging
After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the result.
If your refund is approved:
The refund will be issued to the original payment method.
Refund processing usually takes 5–10 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Shipping costs are generally non-refundable unless the return is due to an error on our part or a defective item.
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different style, size, or item, we recommend returning the eligible product and placing a new order.
8. Order Cancellation
Orders may be cancelled if they have not yet entered processing.
Please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after receiving your order.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank account again.
Contact your payment provider or bank.
Contact us if you still have not received your refund.
We will be happy to assist you with any refund-related questions.
10. Contact Us
If you have any questions about returns or refunds, please contact us.
