Thank you for shopping with JACKSON APPAREL LTD. We are committed to providing a reliable and efficient shipping experience for our customers. Please review our shipping policy below before placing your order.
1. Order Processing
All orders are processed after payment has been successfully confirmed.
Order processing time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed during weekends, holidays, or peak shopping periods may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. Shipping Destinations
JACKSON APPAREL LTD ships orders to customers in multiple countries and regions.
Available shipping options and costs will be calculated during checkout based on your delivery address.
3. Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Destination
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–10 Business Days
United States & Canada
7–15 Business Days
Australia & New Zealand
7–15 Business Days
Other International Destinations
10–20 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Delivery times may be affected by:
Customs processing
Local delivery services
Weather conditions
Public holidays
Unexpected transportation delays
4. Shipping Costs
Shipping charges are calculated at checkout based on:
Delivery location
Order weight
Selected shipping method
Any available shipping promotions or free shipping offers will be displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Please allow 24–72 hours for tracking information to become active after shipment.
If you have not received your tracking information, please check your email spam folder or contact our customer support team.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other fees depending on the destination country.
Any customs charges are the responsibility of the customer unless otherwise stated during checkout.
JACKSON APPAREL LTD is not responsible for delays caused by customs inspections or procedures.
7. Shipping Address Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your:
Full name
Delivery address
Postal code
Contact information
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update your information before shipment. However, changes cannot always be guaranteed once an order has been processed.
8. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us.
Please provide:
Order number
Name used for the order
Email address used during checkout
Tracking information (if available)
Our team will assist you and work with the carrier where necessary.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
Order number
Description of the issue
Photos of the item and packaging
We will review your request and provide assistance as soon as possible.
10. Contact Us
If you have any questions about shipping or delivery, please contact us.
