We understand how important it is to stay updated on your order status. This page provides information on how to track your jewellery order and receive delivery updates.
How to Track Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information (where available).
To track your order:
Check your shipping confirmation email.
Click the tracking link provided.
Follow the latest updates from the delivery carrier.
Please allow 24–72 hours after shipment confirmation for tracking information to become active.
Haven’t Received Your Tracking Information?
If you cannot find your tracking details, please check:
Your email inbox and spam/junk folder.
That the email address entered during checkout is correct.
Whether your order is still within the processing period.
If you still need assistance, please contact our customer support team.
Order Status Explained
Order Received Your order has been successfully placed and payment has been confirmed.
Processing Your order is being prepared and packaged for shipment.
Shipped Your order has been dispatched and is on its way.
In Transit Your package is currently being transported by the shipping carrier.
Delivered Your order has been delivered to the address provided at checkout.
Shipping Information
Estimated delivery times:
United Kingdom: 3–7 Business Days
Europe: 5–10 Business Days
United States & Canada: 7–15 Business Days
Other International Destinations: 10–20 Business Days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Order Not Arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us.
When contacting customer support, please provide:
Your order number
The email address used for your purchase
Any available tracking information
Our team will assist you and help investigate the delivery status.
Contact Us
If you have any questions about your order or shipment, please contact us.
